Wlecome
to our Policy Page
Here you will find information about the following:
Our Guarantee
Our Shipping Methods and Times
Our Return Policy and Methods
Our Privacy Policy
Our Guarantee Policy
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Heirloom Crochet.com guarantees all merchandise. Our CD are authentic, unabridged digital reproductions of rare vintage and antique books and patterns. We hope the details given for each one provide a comprehensive and accurate description. If you are in any doubt about the content, please Email us, prior to your purchase, and we will be happy to provide you with any information you need .
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Your complete satisfaction is our goal at Heirloom Crochet.
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If you are not completely satisfied with your purchase, you may return or exchange it within 30 days for a full product refund.
Our Shipping Methods and Delivery Times:
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Combined shipping is available for multiple orders
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All items are shipped using USPS PRIORITY as soon as payment is cleared
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When your order is received, you will receive an Email confirmation.
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Once your order is shipped, you will receive an Email with the USPS Tracking Number.
Our Returns Policy:
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Each one of our CDs is thoroughly tested on two different computers, for quality and ease of use. It is then carefully packed to avoid damage in transit. If a CD does not automatically open a menu on your Computer, it may be that your autorun system is disabled, or you have a MaC, in either case you can access your document by opening your CD manually from your CD drive. Please contact us if you have any questions.
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If it is necessary to return or exchange an item, please Email Customer Service
heirloomcrochet@gmail.com before sending the return.
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Items returned must be in the same condition as they were sent.
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Returns that qualify for an online merchandise credit or exchange are valid only up to 90 days from the ship date.
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Returns for a refund will be credited via the original form of payment
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Returns for an exchange will be sent to the original shipping address.
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Once the returned item has been received at our warehouse, a credit will be issued to your account (takes approximately 2-3 weeks).
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You will be credited the purchase price of the items you return and the tax (where applicable)
How to Return and Item or Gift:
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If you need to return an item or gift, please repack the product in the original packing materials used to ship it to you, and enclose the packing slip and enclose a note explaining the reason for the return and the action you would like taken ( refund, credit, replacement)
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Gift Certificates can only be redeemed by the named recipient
and only exchanged for merchandise
Privacy:
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Because your Privacy is important
Heirloom Crochet maintains high standards of confidentiality for its clients and potential clients.
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To this end, Heirloom Crochet does not sell email or mailing address lists to outside companies.
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